At ASB HealthFoods, we strive to provide you with the highest quality organic products and an exceptional shopping experience. We understand that there may be instances where you need to return a product or seek a refund. Please read our policy below for details on returns and refunds.

1. Returns

1.1 Eligibility for Returns

– You may be eligible for a return if you receive a damaged or defective product, or if the product received is different from what you ordered.

– Perishable items such as fresh produce or dairy products are not eligible for returns due to their sensitive nature.

1.2 Initiating a Return

– To initiate a return, please contact our customer service team within 2 days of receiving your order.

– Provide your order number and details of the issue along with any supporting evidence such as photographs.

1.3 Return Process

– Once your return request is approved, we will provide you with instructions on how to return the item.

– Please ensure that the product is returned in its original packaging and condition, unless the product was damaged during transit.

1.4 Refunds

– Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-8 days.

2. Refunds

2.1 Eligibility for Refunds

– Refunds may be issued in the following circumstances:

  – The product received is damaged, defective, or spoilt.

  – You received the wrong product.

2.2 Refund Process

– To request a refund, please contact our customer service team within 2 days of receiving your order.

– Provide your order number and details of the issue along with any supporting evidence such as photographs.

2.3 Refund Approval

– Once your refund request is approved, we will initiate the refund process.

– Refunds will be processed to the original method of payment used for the purchase.

2.4 Refund Timeline

– Refunds may take 7-8 days to be processed and reflected in your account, depending on your payment provider.

3. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at customercare@asbhealthfoods.com or 7507881664.